Return Policy

KAMALRAJA counts 30 calendar days from recorded doorstep journey for an eligible send-back request. The item must still be capable of the category-specific inspection described here, so the deadline does not override condition requirements.

Write to [email protected] before sending anything; the send-back destination is supplied with the item-specific instructions.

Once KAMALRAJA approves and submits a money-back entry to the original purchase payment method, banks and purchase payment providers may need 7–24 business days to post it. Customer note desk cannot redirect that money-back entry to a different card, account or person.

Another option is reserved only when customer note desk confirms it. Where price or availability has changed, the original purchase may be refunded and a separate wardrobe order may be needed.

A standard send-back must be unworn, unused, unwashed and unaltered, with tags, packaging and supplied parts. For this range, inspection covers scent, makeup, wear, labels, hardware and any supplied pouch.

Receipt is not automatic approval. KAMALRAJA checks scent, makeup, wear, labels, hardware and any supplied pouch against the request and the selected style record, then explains whether a money-back entry, replacement or another step is available.

Use the checkout email, wardrobe order number, item name and reason. If the parcel arrived damaged, faulty or incorrect, preserve the packaging and show the selected style, shipping label and affected area clearly.

• Wait for approval and the correct destination.
• Use tracked shipping when arranging a non-fault send-back.
• Keep proof until the inspection and money-back entry decision are complete.

The catalogue-specific exclusions include fragranced or worn casualwear and incomplete accessories. Custom goods, Final Sale items and hygiene-sensitive selected styles with opened protection are also ineligible unless a confirmed fault changes the assessment.

When the reason is preference, fit or another non-fault choice, the KAMALRAJA shopper arranges and pays tracked send-back shipping. The parcel remains the KAMALRAJA shopper's responsibility until the authorised send-back point receives it.

When photographs and review confirm a faulty, damaged-on-arrival or incorrect item, KAMALRAJA provides or pays for the reasonable send-back route it authorises. Sending it elsewhere before instructions may prevent that route from being used.